bet339 Privacy Policy — How We Collect, Use, and Protect Your Personal Data

1 Introduction and Scope

This Privacy Policy ("Policy") is published by bet339 ("bet339", "we", "us", "our"), the operator of the online casino and sports betting platform accessible at bet339.lat ("the Platform", "the Website"). This Policy governs the collection, processing, storage, disclosure, and protection of personal data relating to all individuals ("User", "Player", "you", "your") who access or use the bet339 platform, whether as registered account holders or as visitors browsing the Website without registration.

By accessing the bet339 Website, registering an account, or submitting any personal information to bet339 through any channel, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

This Policy should be read alongside our Terms & Conditions and our Responsible Gaming Policy. In the event of any conflict between this Policy and the Terms & Conditions in relation to data processing matters, this Policy shall prevail.

2 Data Controller

For the purposes of applicable data protection legislation, bet339 is the data controller in respect of all personal data collected through the bet339 platform. As data controller, bet339 determines the purposes and means of processing your personal data and is responsible for ensuring that such processing is conducted lawfully, fairly, and transparently in accordance with this Policy.

Where bet339 engages third-party service providers to process personal data on its behalf — such as payment processors, fraud prevention services, and analytics providers — those parties act as data processors under written agreements that require them to process data only in accordance with bet339's instructions and to maintain appropriate security measures.

3 Categories of Information We Collect

bet339 collects the following categories of personal data in connection with the operation of its platform and the provision of services to Pakistani players:

3.1 Identity and Registration Data

• Full legal name as it appears on your CNIC (Computerised National Identity Card);
• Date of birth (used to confirm you are 21 years of age or older);
• CNIC number (required for KYC identity verification);
• Gender (as provided at registration);
• Username chosen for your bet339 account.

3.2 Contact and Address Data

• Email address;
• Mobile telephone number (including Pakistani mobile numbers registered with JazzCash or EasyPaisa);
• Residential address (city, province, Pakistan — required for KYC verification).

3.3 Financial and Transaction Data

• Payment method details (JazzCash account number, EasyPaisa mobile number, bank account number or IBAN for HBL, UBL, Meezan Bank, Allied Bank, or SadaPay);
• Deposit amounts, dates, and transaction references;
• Withdrawal requests, amounts, processing times, and payment method;
• Account balance history;
• Bonus credits claimed and wagering activity.

3.4 Gaming and Betting Activity Data

• Game sessions — titles played, duration, stakes, results;
• Sports bets placed — event, market, stake amount, settlement outcome;
• Bonus usage and wagering progress;
• Game history and aggregate win/loss statistics.

3.5 Technical and Device Data

• IP address and approximate geographic location derived therefrom;
• Device type, operating system, and browser version;
• Session login timestamps and session duration;
• Pages visited on the bet339 Website and navigation patterns.

3.6 Communications Data

• Records of live chat conversations with bet339 customer support;
• Email correspondence with the bet339 team;
• Complaint and dispute records.

4 How We Collect Your Data

bet339 collects personal data through the following means:

• Direct Collection — Registration: When you create a bet339 account, you directly provide identity, contact, and payment details as part of the registration and KYC process.
• Direct Collection — Account Activity: Information generated through your use of the bet339 platform — deposits, bets placed, games played, withdrawals requested — is automatically recorded in your account record.
• Direct Collection — Support Interactions: When you contact bet339 via live chat, email, or any other support channel, the content and metadata of that communication is recorded.
• Automated Technical Collection: Certain technical data (IP address, device information, session data, navigation patterns) is automatically collected by our servers when you access the bet339 website, whether or not you are a registered account holder.
• Cookies and Similar Technologies: bet339 uses cookies and similar browser-based technologies to collect session data, support platform functionality, and where you have consented, to support analytics and marketing purposes. Full details are provided in Section 9.
• Third-Party Sources: bet339 may receive supplementary data about you from payment processors (transaction confirmation data), fraud prevention services, and identity verification providers used as part of our KYC compliance processes.

5 How We Use Your Personal Data

bet339 uses the personal data it collects for the following purposes:

• Account Creation and Management: To register your bet339 account, verify your identity, confirm your age (21+), and maintain your account record throughout your relationship with the platform.
• Provision of Services: To provide access to casino games, sports betting markets, bonus programmes, live chat support, and all other features and services offered on the bet339 platform.
• Payment Processing: To process your PKR deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, USDT, and other accepted methods, and to execute withdrawal requests to your verified payment accounts.
• KYC and AML Compliance: To fulfil our Know Your Customer and Anti-Money Laundering obligations, including identity verification, source of funds assessment, and transaction monitoring.
• Fraud Prevention and Platform Security: To detect, investigate, and prevent fraudulent activity, collusion, bonus abuse, money laundering, and other forms of prohibited conduct on the bet339 platform.
• Responsible Gaming: To monitor gaming activity for patterns consistent with problem gambling behaviour and to administer responsible gaming tools including deposit limits, loss limits, session timers, and self-exclusion as requested by account holders or as required by our responsible gaming obligations.
• Customer Support: To investigate and resolve queries, complaints, and disputes submitted by bet339 account holders and to maintain a record of communications for quality and compliance purposes.
• Legal Compliance: To comply with applicable legal, regulatory, and tax obligations, and to respond to lawful requests from competent authorities.
• Marketing Communications: Where you have consented to receive marketing communications from bet339, to send you information about promotions, new games, sports betting offers, and other bet339 services. You may withdraw this consent at any time.
• Platform Improvement: To analyse aggregated usage data, session patterns, and player behaviour to improve the bet339 platform, personalise your experience, and optimise game and content offerings for Pakistani players.

6 Legal Basis for Processing Your Personal Data

bet339 processes your personal data on the following legal bases:

• Contractual Necessity: Processing necessary for the performance of our contract with you — specifically, the bet339 Terms & Conditions — including account creation, service delivery, payment processing, and withdrawal execution.
• Legal Obligation: Processing required to comply with applicable legal and regulatory obligations, including KYC identity verification, AML transaction monitoring, and retention of financial records for statutory periods.
• Legitimate Interests: Processing that serves bet339's legitimate interests — including fraud prevention, platform security, responsible gaming monitoring, and platform improvement — where those interests are not overridden by your privacy rights and interests.
• Consent: Where bet339 processes data for marketing communications, certain analytics, or non-essential cookie placement, we rely on your freely given, specific, informed, and unambiguous consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

7 Sharing and Disclosure of Your Personal Data

bet339 does not sell your personal data to third parties. We share personal data with third parties only where necessary for the purposes described in this Policy and only in accordance with applicable data protection requirements. The categories of third parties with whom we may share your data are set out below:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Allied Bank, Meezan Bank, SadaPay, and crypto payment processors receive transaction data necessary to process your deposits and withdrawals. These parties are independent data controllers of financial transaction data pursuant to their own privacy policies and applicable financial regulation.
• Identity Verification and KYC Service Providers: Third-party KYC and identity verification providers may process your CNIC and identity documentation to support our age verification and AML compliance procedures.
• Fraud Prevention and Security Services: Specialist fraud detection and cybersecurity service providers may process certain technical and transactional data to identify and mitigate fraudulent activity.
• Game and Software Providers: The internationally certified casino game studios whose content appears on bet339 may receive limited gameplay data necessary to operate and audit their game systems on the platform.
• Analytics Providers: Where you have consented to analytics tracking, anonymised or pseudonymised data may be shared with analytics service providers to support platform improvement and performance analysis.
• Legal and Regulatory Authorities: bet339 may disclose personal data to competent law enforcement authorities, courts, regulators, or other public bodies where required or permitted by law — including in connection with anti-money laundering investigations, tax reporting, or court orders.
• Corporate Successors: In the event of a corporate restructuring, merger, acquisition, or sale of all or substantially all of bet339's assets, personal data may be transferred to the acquiring or successor entity subject to equivalent privacy protections.

8 Data Retention

bet339 retains personal data only for as long as is necessary for the purposes for which it was collected, or for as long as is required by applicable legal and regulatory obligations. The principal retention periods applicable to different categories of data are set out in the table in Section 3 of this Policy.

Where retention is required beyond the period of your active account relationship with bet339 — for example, to satisfy anti-money laundering record-keeping requirements or to defend legal claims — data will be retained in a secure, restricted archive accessible only to personnel with a legitimate operational need.

Upon the expiry of applicable retention periods, bet339 will securely delete or anonymise personal data in accordance with its internal data retention and disposal procedures. Anonymised data — where individual identification is no longer possible — may be retained indefinitely for analytical and statistical purposes.

Where you submit a request for erasure of your personal data under Section 11 of this Policy, bet339 will assess your request against applicable legal retention obligations. Where legal retention requirements override the erasure right in relation to specific data categories, bet339 will inform you accordingly and erase all data that is not subject to a mandatory retention requirement.

9 Cookies and Tracking Technologies

The bet339 Website uses cookies and similar browser-based tracking technologies to support platform functionality, improve user experience, and — where you have consented — to collect analytics and marketing data. A cookie is a small text file placed on your device by the bet339 website when you visit or interact with it.

9.1 Types of Cookies Used by bet339

• Strictly Necessary Cookies: These are required for the operation of the bet339 platform. They include session authentication cookies that keep you logged in to your bet339 account during a session, security cookies, and cookies that remember your account preferences. These cookies cannot be disabled as they are essential to the functioning of the Website.
• Functional Cookies: These cookies allow bet339 to remember choices you have made (such as your preferred language, display settings, or responsible gaming preferences) and to provide enhanced, personalised features. Disabling functional cookies may affect aspects of your bet339 experience.
• Analytics Cookies: With your consent, analytics cookies help bet339 understand how visitors use the Website — which pages are visited most frequently, how sessions progress, and where users encounter difficulties. This data is used in aggregate form to improve the platform for Pakistani players.
• Marketing and Preference Cookies: With your consent, these cookies allow bet339 to display relevant promotional content and to measure the effectiveness of marketing campaigns. bet339 does not sell data collected through marketing cookies to third parties.

9.2 Managing Cookies

You may manage your cookie preferences at any time through your browser settings. Most modern browsers allow you to refuse some or all cookies or to receive a notification when a cookie is being set. Please note that disabling strictly necessary cookies will impair your ability to access and use the bet339 platform, including the bet339 login functionality. Detailed instructions for managing cookies in commonly used browsers are available through the relevant browser's help documentation.

10 Data Security

bet339 implements and maintains appropriate technical and organisational security measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. Our principal security measures include:

• 256-bit SSL Encryption: All data transmitted between your device and bet339 servers — including personal data submitted during registration, login, KYC upload, and financial transactions — is encrypted using 256-bit Transport Layer Security (TLS). This is the encryption standard used by major international banking institutions.
• Password Security: Account passwords are stored as cryptographic hashes using industry-standard algorithms. Passwords are never stored in plain text and cannot be recovered by bet339 staff. If you lose your password, a reset process is required to create a new one.
• Access Controls: Access to systems containing personal data is restricted to bet339 personnel with a legitimate operational need. Access rights are reviewed regularly and revoked promptly upon change of role or termination of employment.
• Server Security: bet339 servers and databases are hosted in secure data centre environments with physical and logical access controls, intrusion detection systems, and regular security patching.
• Session Management: Account sessions on the bet339 platform expire after periods of inactivity. Players are advised to log out of the bet339 platform after each session, particularly on shared or public devices.

In the event of a personal data breach that poses a risk to your rights and freedoms, bet339 will take immediate remedial action and will notify affected account holders as promptly as practicable, in accordance with our obligations under applicable data protection law.

11 Your Privacy Rights

Subject to applicable data protection legislation and any overriding legal obligations (including AML record-keeping requirements), you have the following rights in relation to the personal data bet339 holds about you:

• Right of Access: You have the right to request a copy of the personal data bet339 holds about you and information about how it is being processed. bet339 will respond to access requests within a reasonable period in accordance with applicable law.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held about you. Where possible, you may update certain account information (such as contact email or phone number) directly through your bet339 account settings.
• Right to Erasure: In certain circumstances, you have the right to request deletion of your personal data. This right is subject to applicable legal retention obligations — data required to be retained for AML, financial, or legal purposes will be retained notwithstanding an erasure request, with all other data deleted accordingly.
• Right to Restriction of Processing: In certain circumstances, you may request that bet339 restrict the processing of your personal data — for example, while the accuracy of data is contested or while a complaint is under investigation.
• Right to Data Portability: Where processing is based on your consent or the performance of a contract, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on bet339's legitimate interests. Where objection is to direct marketing processing, that objection must be honoured immediately.
• Right to Withdraw Consent: Where bet339 processes your data on the basis of your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted prior to withdrawal.

To exercise any of these rights, please contact the bet339 privacy team using the contact details in Section 15. bet339 may require you to verify your identity before processing a rights request, to ensure that we are not disclosing, modifying, or deleting personal data at the request of an unauthorised party.

12 Children and Age Policy

Age verification through CNIC documentation is conducted as part of the KYC process for all bet339 accounts prior to the processing of any withdrawal. Where bet339 becomes aware that personal data has been collected from or in connection with an individual under the age of 21, such data will be deleted promptly and the associated account will be suspended.

If you are a parent or guardian and believe that your child has registered or is using a bet339 account, please contact our support team immediately with details. We will investigate the matter and take appropriate action, including account suspension and data deletion where confirmed.

13 Third-Party Services and Links

The bet339 platform incorporates services provided by third-party entities, including casino game studios, payment processors, and support tools. These third-party services operate under their own privacy policies and data processing terms. bet339 is not responsible for the privacy practices of third-party service providers whose services are embedded in or linked from the bet339 platform.

bet339 takes reasonable steps to ensure that third-party service providers processing personal data on behalf of bet339 do so under contractual obligations that are consistent with the standards described in this Policy. However, once you access a third-party service directly — for example, by navigating to a payment provider's own website to complete a JazzCash or EasyPaisa transaction — that interaction is governed by the third party's own privacy policy.

bet339 does not endorse or assume responsibility for the privacy practices of any third-party services. We encourage you to review the privacy policies of any third-party services you use in connection with your bet339 account.

14 Amendments to This Privacy Policy

bet339 reserves the right to amend, update, or revise this Privacy Policy at any time. All revisions will be published on this page with an updated "Last Updated" date at the top of the Policy. Where amendments are material — meaning they substantively affect how your data is processed or your rights in relation to it — bet339 will take reasonable steps to notify registered account holders through an in-platform notification or by email to your registered bet339 account email address.

Your continued use of the bet339 platform following publication of an amended Privacy Policy constitutes your acknowledgement of and agreement to the revised Policy. We recommend reviewing this page periodically to remain informed of how bet339 manages your personal data, particularly following any notification of amendment from the platform.

If you disagree with any amendment to this Policy, you have the right to close your bet339 account and request deletion of your personal data (subject to applicable legal retention obligations) by contacting the support team.

15 Contact and Privacy Complaints

For any privacy-related enquiries, requests to exercise your data rights, or complaints regarding bet339's handling of your personal data, please contact the bet339 privacy team through the following channels:

If you are a Pakistani bet339 player and you are dissatisfied with bet339's response to a privacy complaint, you have the right to escalate your complaint to the relevant data protection authority or supervisory body with jurisdiction over your situation.

bet339 takes all privacy complaints seriously and commits to investigating each complaint in good faith, with a view to resolving matters promptly and fairly for all Pakistani players and other users of the bet339 platform.

This Privacy Policy was last revised on 1 January 2026. The English-language version of this Policy is the governing version. bet339 reserves all rights not expressly granted herein.